FAQ - PT

Q1 , When will the order Ship ?

Please Note When you placed a order from Oteri Milano

Processing time usually takes between 1-5 business days.

Order received

We match the nearest warehouse of your Country and if there's enough stocks - order send out within 48 hours

If There's not enough Stocks , We need 2-3 days to arrange the products , So the package will be sent out within a week

Please reference below flow chart

Q2, How To track My order ?

Once your order shipped, you’ll receive a shipping confirmation email From our website

To ensure you can receive this confirmation email or other emails send from our customer service , Please make sure to provide the correct Email address

This email include the tracking number and a link to check order status. You can also go to your account page to check order status.

https://www.17track.net/en

This is a wesbite which can track all Tracking number . if you can't track the package status from this website

There's only one possibility which is the logistics provider CHANGE the tracking number because of International transport . in this cause , you just need to send an email to our service to ask for the new tracking number .

Once you receive shipping confirmation means the order has been sent out without doubt

Q3, Why didn't i receive shipping confirmation for my order ?

We also received some feedback about not receiving the shipping confirmation

In this Cause , First Step. Please check the order information you have provided !! included Email address , delivery address ,and phone No#

If everything is correct , please check the Spam in mailbox (some of the mail box might have mail blocker )

Or search some help with our service

Service Email: support@oterimilano.com

Feel free to contact our customer service

Our working hours is

9:00am to 18:30pm ,Monday to Friday

Normally the email gets reply within 30 hours

Q4, Do you ship worldwide?

No ! Currently We only accept about 40 countries orders , if you can place an order from our website successfully , that's means your country is within our range . Please understand ,Because Of COVID-19, The shipping time has slightly affected . but once your order confirmed , we will do our best to make sure you receive the package ASAP

Q5, What are the benefits of become a member of Rotimia ?

(1) Easily edit your personal and payment information.View your order history;

(2) Follow up the status of your recent orders;

(3) Enjoy exclusive discounts and promotions if you have signed up to our newsletters.

Q6, How do I register?

(1) Click the account icon in the home navigation

(2) 'Create account' and fulfill with your email address, password and name as required.

(3) 'CREATE' Congratulations on becoming a member

Send the page screenshot of becoming in a member to our customer service, A small present Will send out with your order

Thank you very much for you support !

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